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The telephone enables a credit manager to make many contacts in the shortest period of time. A call permits you to present your case to the debtor for immediate response. During the conversation you can determine whether the claim will be paid in full and when. This is the time to determine reasons for nonpayment. Business to Business relationships comes to expect a certain level of professionalism, from the first telephone call to the final delivery.
One of the things that most impacts people's productivity is not being able to focus on completing one task at a time - we are so overloaded with tasks and interruptions that it requires great discipline to avoid spending the entire day responding to other people's agendas. Telephone calls, both making and receiving them, are one of the greatest disruptions to the flow of the day and to our ability to concentrate on the task at hand. Furthermore, the use of mobile phones, while a great asset to our business and personal lives, requires a whole new set of communication skills as well as business and social etiquette. By managing how and when we make and receive calls we cannot only make better use of our time but make a better impression on the person at the other end of the line, too.
When canvassing prospects on the telephone in an effort to ask them to join your organization or close a sale, how do you sound? Do you sound like you are poor and in need of some people to help you earn money? Alternatively, do you sound like you are prosperous and are looking for people to make prosperous along with you? Analyze you telephone presentation accordingly. If you don't sound prosperous, your prospect will feel it and question your intentions. How can you offer them prosperity if you don't have a taste of it, yourself? Good question though?
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When we do reach a live person, I suggest always checking to make sure the time is opportune for them. It usually is if they answered, but they may say, "Yes, but I only have a few minutes before I need to leave for a meeting." Be sure to honor this request, and if you have more to say than can be said in a few minutes, it is better to ask what would be a better time to call back and set a phone date on your calendar.
It is essential to every business that each customer call is handled as they are potential customers, unless of course your competitor shopping you. Nevertheless, it is essential that you answer the questions correctly and have full understanding of what your business does. New employees answering the phone can be problematic because they look stupid and cannot answer adequately the questions from the customer. I hope you'll consider all these items in each and every one of the employees you train and your entire staff to answer the phone into incoming telemarketing sales.
Untimely Voice Mail imagines you call a business the day after Labor Day and hear the following message, "Thank you for calling ABC Company. You have reached the desk of Jane Doe. I'll be out of the office on business from July 3 through July 15th. Please leave a message." What does this outdated message really say about you to your customers? For one, it says I'm too busy to change a voice message, so, perhaps, I'm too busy to meet and service your business needs. Remember, your message represents you in your absence. Be sure all messages are timely and reflect a professional image. If the customer needs immediate assistance, be sure to state whom they can contact, along with a phone number.
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